Our refund policy is all sales are final. Unfortunately we can’t offer you a refund or exchange after order has shipped. Please notify us by email, [email protected] within 30 days of delivery; if seeds did not germinate (please save them), we will work with you as best as we can on replacement, on a case by case basis negotiated by our customer service team.
We will not issue you a refund if we emailed you a shipping tracking number. In other words if it shipped you will not receive a refund. Postal Service may be slow to show movement. Just because their tracking may show shipping label created doesnt mean that it has not shipped. If tracking shows the package as delivered; we will not replace the package for free and we will not issue you a credit or refund if you claim you did not receive it. If package tracking has not shown delivery after a 2 week period we will replace package at no cost.
Gelatoseeds.com cannot be held responsible for anything that may happen to your order while in transit. Although we send our orders Priority mail, there is always a small risk of loss and you should be aware of this before ordering. Shipping time is dependent not only upon our mail service, but also, of course, on your local postal services. For this reason, we can only give you an estimated shipping time based on our general experience.
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at [email protected] We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at [email protected]
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3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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7. When making a purchase on this website, gelatoseeds.com, you agree that you are over 21 years of age and that the same person ordering is the same person on the credit card being debited, as well as the same person receiving and opening the mail we are sending. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. In some countries the germination of our seeds is illegal. We expect our customers to comply with the laws of the country the seeds will be delivered to. We strongly discourage our customers to act in conflict of the law by growing cannabis plants from cannabis seeds. gelatoseeds.com ships cannabis seeds on the condition that they will NOT be used by customers in conflict with any applicable law, in any country and sold as souvenir and novelty purposes only.