Our refund policy is all sales are final. We do not offer replacements, exchanges, refunds, or grow advice as our seeds are sold as souvenirs or novelty items. By purchasing our seeds you are releasing us, Gelato Souvenirs / Gelato Seeds, of any liability or legal problems as we sell the seeds for NOVELTY purposes only; we do not consent to the souvenirs being grown. You agree that once your order is paid, you will not chargeback any debit or credit card purchases. Please notify us by email, [email protected] or through our website contact form within 14 days if you have an issue and we will work with you as best as we can.
We will not issue you a refund if we emailed you a shipping tracking number. In other words if it shipped you will not receive a refund. Postal Service may be slow to show movement. Just because their tracking may show shipping label created doesnt mean that it has not shipped. If tracking shows the package as delivered; we will not replace the package for free and we will not issue you a credit or refund if you claim you did not receive it. If package tracking has not shown delivery after a 2 week period we will replace package at no cost.
Gelatoseeds.com cannot be held responsible for anything that may happen to your order while in transit. Although we send our orders Priority mail, there is always a small risk of loss and you should be aware of this before ordering. Shipping time is dependent not only upon our mail service, but also, of course, on your local postal services. For this reason, we can only give you an estimated shipping time based on our general experience. Gelatoseeds.com cannot be held responsible if you put the incorrect or incomplete address.
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at [email protected] We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at [email protected]
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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7. When making a purchase on this website, gelatoseeds.com, you agree that you are over 21 years of age and that the same person ordering is the same person on the credit card being debited, as well as the same person receiving and opening the mail we are sending. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. In some countries the germination of our seeds is illegal. We expect our customers to comply with the laws of the country the seeds will be delivered to. We strongly discourage our customers to act in conflict of the law by growing cannabis plants from cannabis seeds. gelatoseeds.com ships cannabis seeds on the condition that they will NOT be used by customers in conflict with any applicable law, in any country and sold as souvenir and novelty purposes only.